If you have any concern or complaint:
At the British School of Tenerife we aim to ensure that our students get the best out of their time at school. We want them to be happy and eager to learn. In order to keep you involved in your child’s education we have two parent/teacher meetings a year, issue one report a year in Primary and two reports a year in Secondary and throughout the year you may arrange as many individual meetings as you feel necessary with teachers.
During the year if you are concerned about any aspect of your child’s education we would ask you to follow the protocol for complaints we have implemented.
What to do first
Do not leave worries long before discussing them first with the subject teacher concerned. After meeting with the teacher please allow time for problems or concerns to be resolved.
What to do next
If, however, you are still unhappy please arrange to speak to the Head of the relevant Key Stage. Although it may take some time to investigate your worries, every effort will be made to deal with your concern as quickly as possible.
If you are still unhappy
Please speak directly to the school Academic Director. If you are still unhappy with the outcome, please fill out the Complaint Form and hand it into one of the school offices.