Internal Information ChannelCanal de información interna

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Compliance · Confidential reporting

Internal Information Channel

A confidential channel to raise queries or report possible breaches of our Code of Conduct, internal rules or applicable law.

Access the channel →📄 Channel policy📄 Management procedure
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Confidential

Communications are first handled by an independent external company, AFONSO & GONZÁLEZ ASESORES, S.L.

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No retaliation

Measures are in place to prevent any retaliation or attempted retaliation against whistleblowers.

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Open to everyone

Employees, students, legal representatives, collaborators, suppliers and third parties.

Our commitment

At British School of Tenerife, we ensure that activities, whether carried out directly by us or through third parties, protect and uphold Fundamental Human Rights, as outlined in the Universal Declaration of Human Rights of the United Nations, the core conventions of the International Labour Organisation, and the Principles of the UN Global Compact. Likewise, we are committed to acting in accordance with regulatory compliance, showing zero tolerance for the commission of any crime.

The Code of Conduct aims to establish appropriate behaviour for each individual and situation. As part of the measures that allow British School of Tenerife to exercise due diligence and professional care, and in compliance with applicable regulations, we have designed an Information Channel whose primary purpose is the confidential, effective, and efficient management of any issues related to the Code of Conduct. This includes clarifying queries or communications about alleged violations of the aforementioned Code of Conduct, internal rules, or applicable legislation.

This Information Channel becomes one of the main sources of information for the prevention and detection of crimes, serving as a fundamental component of our Compliance System.

As part of our commitment to continuous improvement of processes, the Information Channel will help us identify areas for improvement in our policies, procedures, and protocols to prevent and avoid future misconduct. Furthermore, having an external-facing tool ensures a higher level of transparency at British School of Tenerife with its relevant stakeholders.

How the channel works

Considering the sensitivity of the information submitted, the management of the initial communication will be handled by an independent, external company (AFONSO & GONZÁLEZ ASESORES, S.L.), thus guaranteeing the handling of the communication and its confidentiality. Additionally, measures will be taken to prevent any retaliation or attempts of retaliation against those Whistleblowers who have made inquiries or communicated incidents, as well as ensuring the appropriate management of any potential conflicts of interest.

We are providing an Information Channel through which you can submit any completely confidential communication via the designated form. The Information Channel also allows for the submission of queries regarding any doubts that may arise in the application of British School of Tenerife’s internal rules and procedures.

The Information Channel will be available to all employees, students, legal representatives, collaborators, suppliers, and third parties.

At British School of Tenerife, we appreciate receiving any communication related to financial, accounting, commercial, or compliance misconduct that enables us to correct the issue and adopt improvement measures.

What can you communicate through the Information Channel?

Illegal or potentially illegal conduct that can be communicated through the Information Channel includes, among others, the following areas:

Public procurement
Financial sector
Prevention of money laundering or terrorist financing. Conduct related to Money Laundering. Any action that may be linked to money laundering or that violates the regulations in this area
Environmental protection
Consumer protection
Protection of privacy and personal data, and security of networks and information systems
Financial interests of the Union and the internal market
HarassmentAny action of insistence towards an individual for something that is bothersome or harmful to them. This includes all forms of harassment.
Fraud and corruptionAny action that involves corruption, bribery, or fraud, giving or receiving gifts, presents, or favours when this could affect objectivity or influence a commercial, professional, or administrative relationship.
Conduct contrary to the Code of ConductAny behaviour that is against the commitments established in the Code of Conduct, meaning any action that contradicts honesty, responsibility, transparency, and commitment, without being unduly influenced by personal interests or those of third parties.
Health and safety risksAny negligent attitude from a colleague, supervisor, or someone at British School of Tenerife that could put anyone at risk, whether they are an employee of the school or an unrelated third party.
MisconductAny unwanted situation, such as offering gifts to third parties to obtain business, breaching any kind of legal or internal regulations.
Respect and equality of opportunityAny action that implies any form of discrimination based on gender, race, sexual orientation, religious beliefs, political opinions, nationality, social origin, disability, or any other personal, physical, or social condition.
Labour conflict
Working conditions
Acts contrary to the integrity of British School of Tenerife
Asset fraud
Favouritism

Ready to submit a communication?

Use the secure form or read the documents that govern the channel.

Access the channel →📄 Channel policy📄 Management procedure